Payment Method

Payment and Ordering

Payment, TAX, and Insurance FAQ

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Payment & Checkout

Shopping on functer.com is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at functer.com, your privacy and online security are always guaranteed.

PayPal: the most convenient payment method in the world

payal is used primarily by functer.com to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).
PayPal Credit: US Customers can pay now or pay over time (for orders up to $99). Enjoy interest-free payments if paid in full in 6 months; approval process is fast, with no annual fees.

PayPal FAQ

Below please find some of the most common questions related to PayPal payments. If you require any further information, please refer to the PayPal help center or contact us.
How do I exercise my right to the PayPal Buyer Protection?
If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.
You will be covered by the PayPal Buyer Protection if your case meets the following criteria:
. The item was purchased on functer.com;
. You paid with PayPal;
. You filed only one claim per PayPal payment;
. You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;
. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.
How can I contact PayPal Customer Service?
PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191
They are open during the following hours:
-4:00 AM PDT to 10:00 PM PDT from Monday to Friday
-6:00 AM PDT to 8:00 PM PDT Saturday and Sunday
How can I pay if PayPal is not available in my country?
If PayPal is not available in your country, you can use other methods to pay for your order.

Secure Credit Card or Debit Card payment

We can also accept Credit Card payment using Mastercard or Visa.
How to pay with a credit card:
1) Select your shipping address or create a new one;
2) Enter your card details and click “Submit”;
3) Your payment will be processed and a receipt will be sent to your e-mail address.

NOTE:

– You can try to pay for your order by using a credit card only 9 times per day (Greece ≤15 times) in order to protect the security of your personal data. If several of your attempts have failed, please try again in 24 hours or use another payment method like PayPal;

Read more about our Secure Shopping safeguards and how functer.com protects your online security.
For any payment queries, our Support Center is always happy to help you and to work together to resolve any issues.
We support the following card types:

Installments

• We accept: Visa, Mastercard, Amex, Elo, Hipercard & Diners Club (Amex and Elo available after JAN 27).
• functer.com is not responsible for the collection/reimbursement of extra charges incurred, e.g. IOF Tax or Interest Payments.
• Additional fees may be levied by your CC company via our partner offering the payment options.
Product detail page and shopping cart both show the subtotal information featuring the product price, excluding insurance and shipping costs. Interest-free periods may be increased with higher product quantities.
1. With two products (A & D), subject to the same discount rules, those conditions will apply equally.
2. With three products (A, B & C) where A meets 3 month interest-free criteria, B meets the 6 month interest-free criteria, and C is subject to no discount, then the default rate applies without concessions.
3. With two products (A & B) where A is eligible for 3 interest-free periods, and B is eligible for 6 intereste-free periods, then the shorter duration applies (e.g. 3 interest-free periods).

Can I pay cash on delivery (COD)?

We don’t accept cash on delivery (COD) payments for any order.
However, there is a wide selection of payment methods available on our website. We hope you will find an option which is also convenient for you.

What products are restricted for payments with a credit card?

Credit card carriers forbid the purchase of adult toys, and thus you can not pay for these products with a credit card. However, you can use other payment methods, like Boleto.

Why should I verify my identity when paying with credit card?

If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent frauds. You will receive a notification e-mail from info@functer.com asking to verify your identity.

Please reply and attach the following files to the same e-mail:
– A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;
– A picture or a scan of your driving license, passport or national ID card;

Please cover your personal information (birth date and similar ones) and your ID/passport/driving license number.

The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.

Why has my credit card been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:

– You did not honor your credit card issuing bank;
– The funds in your card are not sufficient to complete your purchase;
– You are buying restricted items, like e-cigarettes or adult toys;
– The card has expired or the new card has not been activated yet;
– System section time-out;
– Your card has been stolen or is lost;

Can’t see the credit card option? Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists.

What does "Transaction Needs Reviewing" mean?

On occasion, transactions need to be reviewed and confirmed by your bank.
You will be informed by e-mail of any updates and you can log in to your FUNCTER.COM account to view the current status of your order.